Administrative Management and Support

First-level administrative support position that works within set guidelines and under direct supervision to perform simple and repetitive clerical, printing, and mail related tasks including but not limited to basic filing, copying, opening and sorting of documents, and data entry.

Second-level administrative support position that performs a variety of clerical, printing, and mail related tasks in support of a work unit. Employees at this level are required to have a knowledge of the procedures and processes applicable to the performance of the work and to organize their work on a daily or weekly basis by exercising independence and judgment that is greater than lower level positions. May provide work direction to lower-level positions.

Seasoned vocational administrative support position.  At this level, employees have specialized knowledge of an administrative or programmatic function, and may function as an office manager.  Within support area may make recommendations for review and approval of executive staff; assist in developing future budget projections for all units agency-wide; and review requests and prioritize needs for executive staff review. May provide work direction to lower-level positions.

Supervisory positions at this level are accountable for overseeing and coordinating the work of staff doing a limited range of general activities in direct support of agency programs or operations, including but not limited to clerical, printing services, mail services, medical coding, administrative, and other business support activities ensuring the timely, accurate, and efficient flow of work in the office or department.  Employee supervision includes hire recommendations, training, planning and assigning work, performance assessment, coaching, and progressive discipline. Supervision at this level also requires these employees to have the knowledge and skills to perform and review the work overseen.

Professional individual contributors positions at this level are accountable for a variety of support service functions such as personnel; expenditure control; accounting; maintenance of files and records; maintenance and upkeep of buildings and grounds; requisitioning, storage, issuance, and/or local procurement of supplies and equipment; approval of requisitions for payment of operating expenses; selection, placement, and supervision of staff; and operation of a central switchboard and/or printing and mailing. Assists agency directors, administrators, commissioners, their deputies, and other executive service management in the administration of agency programs and operations in the coordination of communications internally and externally, and in representing the agency to the public, special interest groups, the legislature, and the media.

Seasoned manager accountable for senior administrative management of day-to-day operations of a department and assigned programs or projects; either directly or through the oversight of subordinate supervision. At this level, employees plan, assign, and review the work of others; adjust work assignments and schedules to maintain adequate staffing levels and respond to fluctuating workloads; provide leadership and guidance to administrative staff; evaluate employee performance and prepare performance appraisals; and implement department policy. Accountable for having input into setting a budget and responsible for staying within an assigned budget.