Administrative Support Professional

General summary

Supervisory positions at this level are accountable for overseeing and coordinating the work of staff doing a limited range of general activities in direct support of agency programs or operations, including but not limited to clerical, printing services, mail services, medical coding, administrative, and other business support activities ensuring the timely, accurate, and efficient flow of work in the office or department.  Employee supervision includes hire recommendations, training, planning and assigning work, performance assessment, coaching, and progressive discipline. Supervision at this level also requires these employees to have the knowledge and skills to perform and review the work overseen.

Professional individual contributors positions at this level are accountable for a variety of support service functions such as personnel; expenditure control; accounting; maintenance of files and records; maintenance and upkeep of buildings and grounds; requisitioning, storage, issuance, and/or local procurement of supplies and equipment; approval of requisitions for payment of operating expenses; selection, placement, and supervision of staff; and operation of a central switchboard and/or printing and mailing. Assists agency directors, administrators, commissioners, their deputies, and other executive service management in the administration of agency programs and operations in the coordination of communications internally and externally, and in representing the agency to the public, special interest groups, the legislature, and the media.

Knowledge, skills & abilities

In addition to those identified in the previous levels: Knowledge of the principles and practices of office management and/or supervision.  Knowledge of a variety of support service functions, and rules and regulations related to those areas. Ability to mentor, coach, and develop skills of staff.  Ability to oversee and coordinate support operations to attain work objectives.

Typical qualifications

4-6 years of relevant experience or a Bachelor’s degree and 0-2 years of relevant experience. (Substitutions may be allowed.)

Pay grade