Network Infrastructure

This is a first-level network operations position that typically works within the framework of established operating procedures and in close cooperation with internal and external network support providers to troubleshoot and maintain network and communication user devices and links. Focuses on network operations in a WAN/LAN environment, including both data and voice. Places orders for network equipment within approved standards. Modifies configuration settings and components, and installs network cabling and fiber. Implements basic firewalls and routers. Monitors routine network performance. Conducts simple analysis and documentation of configuration management. Prepares documentation for all actions taken. Implements back up configuration.

This is a second-level network operations position accountable for applying and using experience in the field of network operations and administration. Cooperates closely with internal and external network support providers to troubleshoot and maintain network and communication user devices and links of moderate complexity in assigned organizational areas. Focuses on the hardware and software aspects of network operations across multiple platforms of LAN and WAN configurations. Monitors use, capacity, and performance of network systems. Recommends for changes and may implement agreed enhancements. Accountable for installation and implementation of new network and communication equipment/software as required. Maintains effective network security and back up. May provide technical leadership to first-level staff. Acts with independence and may be accountable for significant portion of a large project/enhancement.

This is a professional network operations position accountable for the development of network architecture and design. Establishes network standards, platforms, protocols, and devices within the approved architecture. Designs complex networks and communications systems. Coordinates/oversees the planning and installation of complex networks and communication systems. Conducts high level network performance tuning. Establishes statewide integration and continuity of connectivity. Coordinates the integration with external service providers. Researches developments in network and communication technology, proposes business changes, and develops migration and implementation plans. Provides complex technical support in relevant field of discipline. May serve as project lead and/or provide technical direction to lower-level team members. Mentors less experienced staff.

A supervisory position responsible for a team of network infrastructure staff who provide monitoring, troubleshooting, and maintenance of networks and communications of moderate complexity in assigned organizational areas. Focus is primarily on operations and maintenance. Mentors network infrastructure and operations staff.

This is a managerial position accountable for overall design and performance of network(s) at the high end of complexity and high risk/impact for assigned organizational areas. Manages multiple teams of network administrators and operations staff. Accountable for management of multiple platforms. Accountable for supervisors. Interacts with stakeholders and high-level business users. Manages vendor relations. Positions at this level are typically located in central IT. Responsible for assisting the Chief Information Officer (CIO) with strategic planning and direction.