Network Infrastructure Technician

General summary

This is a first-level network operations position that typically works within the framework of established operating procedures and in close cooperation with internal and external network support providers to troubleshoot and maintain network and communication user devices and links. Focuses on network operations in a WAN/LAN environment, including both data and voice. Places orders for network equipment within approved standards. Modifies configuration settings and components, and installs network cabling and fiber. Implements basic firewalls and routers. Monitors routine network performance. Conducts simple analysis and documentation of configuration management. Prepares documentation for all actions taken. Implements back up configuration.

Knowledge, skills & abilities

Knowledge of network technology. Ability to learn and apply concepts. Ability to follow technical direction. Ability to apply analytical skill in resolving issues.

Typical qualifications

Associate degree and 0-2 years of relevant experience. (Substitutions may be allowed.)

Pay grade