Job family
General summary
A supervisory position responsible for a team of network infrastructure staff who provide monitoring, troubleshooting, and maintenance of networks and communications of moderate complexity in assigned organizational areas. Focus is primarily on operations and maintenance. Mentors network infrastructure and operations staff.
Knowledge, skills & abilities
In addition to those identified in the previous levels: Skill in prioritizing and multi-tasking. Ability to mentor, coach, and develop staff.
Typical qualifications
Bachelor’s degree and 5-10 years of information technology experience. (Substitutions may be allowed.)
Pay grade
IT9