Network Infrastructure Specialist

General summary

This is a second-level network operations position accountable for applying and using experience in the field of network operations and administration. Cooperates closely with internal and external network support providers to troubleshoot and maintain network and communication user devices and links of moderate complexity in assigned organizational areas. Focuses on the hardware and software aspects of network operations across multiple platforms of LAN and WAN configurations. Monitors use, capacity, and performance of network systems. Recommends for changes and may implement agreed enhancements. Accountable for installation and implementation of new network and communication equipment/software as required. Maintains effective network security and back up. May provide technical leadership to first-level staff. Acts with independence and may be accountable for significant portion of a large project/enhancement.

Knowledge, skills & abilities

In addition to those identified in the previous level: Knowledge of multiple platforms. Ability to think methodically and critically. Ability to evaluate network issues and provide efficient solutions or recommendations.

Typical qualifications

Bachelor’s degree and 3-5 years of information technology experience. (Substitutions may be allowed.)

Pay grade