Program Management/Support

This is a first-level professional position accountable for assisting a program coordinator, program manager, or other administrative superior in the ongoing direction of an agency program or operation or performing administrative research, analysis, and/or evaluation in support of an agency program or operation. At this level, employees analyze and review efficiency of workflows and processes, and make recommendations for changes or improvements.

This is a second-level professional position accountable for managing the processes and activities of an agency program or operation or providing support to senior management in a specialized area. Applies professional and technical knowledge to undertake analysis and interpretation of information and data. Participates as a contributing team member, presenting recommendations and building on others’ ideas. Performs assignments under the general guidance and advice from more experienced colleagues or supervisor.

This is a seasoned professional position responsible for directing and managing processes and activities of large and complicated state projects or conducting large-scale organizational improvement work at the policy level of a State agency and/or may be a policy advisor to senior management in a specialized area. This includes the development of strategies which include anticipating, identifying, and mitigating risk for the state. At this level, projects are managed or policy is implemented under indirect or general supervision and employees are accountable for highly visible and high impact outcomes which are of significant interest to multiple internal and external stakeholders, the legislature, or the Governor.

This is a managerial position responsible for the overall management and quality assurance of programs or processes within a specific area or function of an agency, including the supervision of lower level professional staff. At this level, in addition to supervision, employees may perform the activities of higher level professionals including project management and policy recommendation within a specified area. Employee supervision includes hire recommendations, training, planning and assigning work, performance assessment, coaching, and progressive discipline. In addition, incumbents will be expected to have the knowledge and skills to perform and review the work overseen.

This is a seasoned managerial position responsible for the general management of statewide programs and for the supervision of those directly managing each program. At this level, employees are responsible for setting and controlling a budget; supervising policy development for an agency or programs; and establishing means for revising or changing State and/or National laws.