Program Management/Support

Description

Jobs in this family manage or contribute to the management of State programs.

Typical functions

The functions within this job family will vary by level, but may include the following:

  • Collect and analyze data related to an assigned program or operational area.
  • Monitor and evaluate operational efficiency and/or compliance to federal and state laws, rules, and regulations.
  • Provide recommendations for changes or improvements.

The work assigned to positions in this series ranges from assisting with the review of program/operational activities to general management of programs.

Program Assistant

This is a first-level professional position accountable for assisting a program coordinator, program manager, or other administrative superior in the ongoing direction of an agency program or operation or performing administrative research, analysis, and/or evaluation in support of an agency program or operation. At this level, employees analyze and review efficiency of workflows and processes, and make recommendations for changes or improvements.

Knowledge, skills & abilities

Knowledge of the program or operational area to include where to find research data and how to conduct appropriate analysis. Ability to analyze and review workflows and processes, and prepare findings and make recommendations.

Typical qualifications

Bachelor’s degree and 0-2 years of relevant experience. (Substitutions may be allowed.)

Pay grade
G7

Program Specialist

This is a second-level professional position accountable for managing the processes and activities of an agency program or operation or providing support to senior management in a specialized area. Applies professional and technical knowledge to undertake analysis and interpretation of information and data. Participates as a contributing team member, presenting recommendations and building on others’ ideas. Performs assignments under the general guidance and advice from more experienced colleagues or supervisor.

Knowledge, skills & abilities

In addition to those identified in the previous level: Knowledge of federal and state laws, rules, regulations, policies, and procedures applicable to the assigned program or operation. Skill in the analysis and interpretation of information and data, and presentation of recommendations.   

Typical qualifications

Bachelor’s degree and 1-3 years of relevant experience. (Substitutions may be allowed.)

 

Pay grade
G8

Senior Program Specialist

This is a seasoned professional position responsible for directing and managing processes and activities of large and complicated state projects or conducting large-scale organizational improvement work at the policy level of a State agency and/or may be a policy advisor to senior management in a specialized area. This includes the development of strategies which include anticipating, identifying, and mitigating risk for the state. At this level, projects are managed or policy is implemented under indirect or general supervision and employees are accountable for highly visible and high impact outcomes which are of significant interest to multiple internal and external stakeholders, the legislature, or the Governor.

Knowledge, skills & abilities

In addition to those identified in the previous levels: Knowledge of assigned specialized area or multiple agency areas. Ability to plan, organize, and complete complex assignments. Ability to interpret and explain policies, laws, and operations.

Typical qualifications

Bachelor’s degree and 3-5 years of relevant experience. (Substitutions may be allowed.)

Pay grade
G9

Program Coordinator

This is a managerial position responsible for the overall management and quality assurance of programs or processes within a specific area or function of an agency, including the supervision of lower level professional staff. At this level, in addition to supervision, employees may perform the activities of higher level professionals including project management and policy recommendation within a specified area. Employee supervision includes hire recommendations, training, planning and assigning work, performance assessment, coaching, and progressive discipline. In addition, incumbents will be expected to have the knowledge and skills to perform and review the work overseen.

Knowledge, skills & abilities

In addition to those identified in the previous levels: Knowledge of principles and practices in the area of quality control/quality assurance program activites. Ability to mentor, train, and supervise staff. Ability to evaluate policies and operations and formulate recommendations.

Typical qualifications

Bachelor’s degree and 4-7 years of relevant experience. (Substitutions may be allowed.)

Pay grade
G11

Program Manager

This is a seasoned managerial position responsible for the general management of statewide programs and for the supervision of those directly managing each program. At this level, employees are responsible for setting and controlling a budget; supervising policy development for an agency or programs; and establishing means for revising or changing State and/or National laws.

Knowledge, skills & abilities

In addition to those identified in the previous levels: Knowledge of principles and practices of effective administration. Knowledge of fiscal management practices. Knowledge of administrative rules and regulations governing applicable state programs. Skill in budget and policy development. Ability to manage change and staff resources.

Typical qualifications

Bachelor’s degree, 5-7 years of relevant experience, and 2-4 years of supervisory experience. (Substitutions may be allowed.)

Pay grade
G13