Program Coordinator

General summary

This is a managerial position responsible for the overall management and quality assurance of programs or processes within a specific area or function of an agency, including the supervision of lower level professional staff. At this level, in addition to supervision, employees may perform the activities of higher level professionals including project management and policy recommendation within a specified area. Employee supervision includes hire recommendations, training, planning and assigning work, performance assessment, coaching, and progressive discipline. In addition, incumbents will be expected to have the knowledge and skills to perform and review the work overseen.

Knowledge, skills & abilities

In addition to those identified in the previous levels: Knowledge of principles and practices in the area of quality control/quality assurance program activites. Ability to mentor, train, and supervise staff. Ability to evaluate policies and operations and formulate recommendations.

Typical qualifications

Bachelor’s degree and 4-7 years of relevant experience. (Substitutions may be allowed.)

Pay grade