Lottery Customer Service Specialist

Job family
General summary

This is an entry level position with the Missouri Lottery responsible for customer service functions. Positions are accountable for providing information and responding to inquiries and complaints from retailers, Lottery staff, customers, and the general public regarding lottery products and promotions. Verifies appropriate tax and other financial clearances before issuing winner payments, examines and validates prize claims, and completes sales/redemption transactions for a variety of lottery products.

Knowledge, skills & abilities

Knowledge of Missouri Lottery policies, procedures, and operations; and statutes and regulations applicable to the sales/redemption of lottery products. Ability to assist and disseminate general information pertaining to retailer/customer inquiries and problems, and to receive, disburse, and process cash and checks and perform basic bookkeeping functions.

Typical qualifications

High School diploma or equivalent and 0-1 year of relevant experience. (Substitutions may be allowed.)

Pay grade