Electronic Gaming Security

Description

Jobs in this family perform duties ensuring the integrity and accuracy of electronic gaming devices, casino computer systems, and related computer hardware and software.

Typical functions

The functions within this job family will vary by level, but may include the following:

  • Conduct on-site monitoring and inspections of electronic gaming devices, casino computer systems, and hardware and software compliance in accordance with established procedures, policies, rules, and regulations.
  • Utilize diagnostic tools to assist/resolve electronic gaming device and casino computer system malfunctions and incidents. 
  • Conduct and participate in the technical investigation of alleged violations.
  • Participate in establishing rules, policies, and procedures governing electronic gaming devices, casino computer systems, and related hardware and software compliance.

The work assigned to positions in this series ranges from direct performance of the described duties to managing and coordinating program activities and establishing and updating rules, policies, and procedures.

Electronic Gaming Security Specialist

This is a first-level professional position accountable for ensuring the integrity and accuracy of electronic gaming devices, casino computer systems, and associated hardware components and software programs. Employees in this class will conduct on-site monitoring and inspections ensuring compliance in accordance with established procedures, policies, rules, and regulations. Will also conduct, document, and participate in the technical investigation of alleged violations, incidents, and complaints.

Knowledge, skills & abilities

Knowledge of Missouri rules, regulations, and established policies and procedures pertaining to electronic gaming devices, casino computer systems, and associated hardware components and software programs. Knowledge of electronics and computer technology testing, verification procedures, and computer networking. Ability to meet precise standards, and conform to strict tolerances. Ability to identify, isolate, and resolve technical problems. Ability to travel, including overnight stays and possible out-of-state travel, operate a motor vehicle, and maintain a valid vehicle operator’s license.

Typical qualifications

Bachelor’s degree and 1 or more years of related experience. (Substitutions may be allowed.)

Pay grade
G9

Senior Electronic Gaming Security Specialist

This is a second-level professional electronic gaming security position accountable for ensuring the integrity and accuracy of electronic gaming devices, casino computer systems, and associated hardware components and software programs in an assigned geographical area of the state. Employees in this class will conduct on-site monitoring and inspections and perform data analytics on malfunctioning devices. Will also participate in establishing rules, policies, and procedures governing electronic gaming devices, casino computer systems, and related hardware and software compliance. Reviews technical incident reports and provides direction for finalizing reports.

Knowledge, skills & abilities

In addition to those identified in the previous level: Ability to understand and apply statistical analysis techniques to electronic gaming devices and casino computer systems. Ability to analyze data and develop recommendations for rules, regulations, technical standards, and internal policies and procedures. Ability to facilitate training of staff and other stakeholders. Ability to exercise considerable initiative and independent judgment in the performance of duties. Ability to testify as an expert witness.

Typical qualifications

Bachelor’s degree and 3 or more years of related experience. (Substitutions may be allowed.)

Pay grade
G11

Electronic Gaming Security Supervisor

This is a supervisory electronic gaming security position accountable for managing and coordinating program activities to ensure the integrity and accuracy of electronic gaming devices, which includes inspecting and monitoring electronic gaming devices, casino computer systems, and related hardware and software. Establishes and updates rules, policies, and procedures governing electronic gaming devices and related gaming equipment. At this level, supervision includes hire recommendations, training oversight, performance assessment, coaching, and progressive discipline. Supervision at this level also requires these positions to have the knowledge and skills to perform and review the work overseen.

Knowledge, skills & abilities

In addition to those identified in the previous levels: Knowledge of personnel management policies and procedures. Ability to independently plan, assign, review, organize, and direct assignments.  Ability to be on-call and respond to work needs at any time.

Typical qualifications

Bachelor’s degree and 5 of more years of related experience. (Substitutions may be allowed.)

Pay grade
G12