System Administration

This is a first-level position accountable for working within the framework of established system administration and operating systems policies and procedures. Participates in gathering system requirements and performs technical writing at the lower end of scope and complexity. Creates lower level systems documentation. Undertakes work at the lower level of risk and complexity. Racks and stacks servers and storage. Participates in the installation of servers. Installs patches on server operating systems and agency specific applications. Conducts backups and recoveries and participates in the annual disaster recovery test.

This is a second-level position accountable for applying and using experience in the field of systems administration and multi-platform hardware and software operating systems to provide a full range of system administration functions within the assigned organizational area and information technology (IT) function. Configures, tests, installs, and monitors performance of typically multi-platform hardware and software. Updates and maintains documentation on the assigned servers. Performs backups and recoveries as required on assigned servers. Makes recommendations for changes, and may implement agreed enhancements. May provide technical leadership to first-level staff. Acts with independence and may be accountable for significant portion of a large project/enhancement.

A supervisory position at this level is accountable for the development, enhancement, and maintenance of multi-platform hardware and software operating systems for assigned organizational areas. Supervises a small team of system administration staff supporting a single or few applications at the lower end of complexity and/or risk and impact. Focus is on adaptation and maintenance of existing operating systems. Mentors system administration staff. Liaises with vendors on licensing and updates.

A specialist position at this level performs complex assignments often requiring the development of new or improved multi-platform hardware and software operating systems, and system administration processes or techniques. Accountable for the design, implementation, and evaluation of system administration and operating systems. Makes recommendations for process improvement in relevant disciplines. Participates in the development of system administration and operating system standards. Works on and solves complex problems where analysis requires in- depth evaluation of various factors. Provides complex technical support in relevant field of discipline. Liaises with vendors on licenses and updates. May serve as project lead and/or provide technical direction to lower-level team members. Mentors less experienced staff.

A Systems Administrator position is accountable for the development, enhancement, and maintenance of multi-platform hardware and software operating systems of moderate complexity and risk/impact for assigned organizational areas. May be accountable for multiple multi-platform hardware and software operating systems and system administration teams. Manages vendor relations for less complex applications.

A Senior Systems Administrator position is accountable for the development, enhancement, and maintenance of multi-platform hardware and software operating systems at the high end of complexity and high risk/impact for assigned organizational areas.  Manages multiple systems administration teams. Accountable for portfolio management of multi-platform hardware and software operating systems. May be accountable for team leaders and/or lower level of system administration supervisors. Interacts with stakeholders and high-level business users. Manages vendor relations. Responsible for assisting the Chief Information Officer (CIO) or other designated manager with strategic planning and direction.