Quality Assurance/Quality Control

This is an entry-level quality assurance position that is accountable for quality assurance and testing of the least complex systems. Utilizes pre-existing testing, coordinates the timing of releases, and executes release management processes. Conducts pre- and post-implementation testing, executes test plans, and conducts defect tracking. Gains an understanding of user requirements and reviews requirement specifications. Coordinates user acceptance in accordance with the specifications established. Conducts regression testing. Works under general supervision and is likely to escalate more complex issues that are discovered through the testing process to a higher- level resource.

This is a quality assurance position accountable for quality assurance and testing of moderately complex systems. Provides input to the design and development of test scripts and the adaptation of testing scripts from source manufacturers. Coordinates the timing of releases and executes release management processes. Conducts pre- and post-implementation testing, creates test plans, and conducts defect tracking. Gains an understanding of user requirements and reviews requirement specifications. Coordinates user acceptance in accordance with the specifications established. Conducts load testing and regression testing. Liaises with other information technology (IT) functions and vendors to ensure that effective quality assurance processes are maintained and utilized.

A supervisory position at this level is responsible for the development, enhancement, and maintenance of quality assurance and testing systems. An incumbent typically supervises a small team of quality assurance/quality control staff. Focus is on the design and development of test scripts and adaptation of test scripts from source manufacturers. Mentors quality assurance/quality control staff.

A specialist at this level is responsible for quality assurance and testing of the most complex systems. Designs and develops test scripts, and adapts testing scripts from source manufacturers. Conducts pre- and post-implementation testing, creates test plans, and creates processes for defect tracking. Gains an understanding of user requirements and reviews requirement specifications. Coordinates user acceptance in accordance with the specifications established. Conducts load testing and regression testing. Liaises with other information technology (IT) functions and vendors to ensure that effective quality assurance processes are maintained and utilized. Provides complex technical support in quality assurance, control, and testing techniques and protocols. May serve as project lead and/or provide technical direction to lower-level team members. Mentors less experienced staff.

This is a managerial position accountable for managing the development, enhancement, and maintenance of complex quality assurance and testing systems for assigned organizational areas. Accountable for a quality assurance/control testing team. Manages vendor relations for complex quality assurance, control, and testing applications. Responsible for assisting the Chief Information Officer (CIO) or other directors or managers with strategic planning and direction.