IT Management

Description

Jobs in this family are responsible for oversight and management of the organizational unit’s information technology (IT) functions and aligning the IT functions and service delivery with the internal business priorities. In addition, roles in this job family develop IT strategies at an enterprise level and for the oversight of enterprise IT initiatives.

Typical functions

The functions within this job family will vary by level, but may include the following:

  • Prepare proposed budget.
  • Manage staff performing tasks associated with different information technology disciplines.
  • Mentor, coach, and professionally develop staff.
  • Manage and ensure smooth delivery and operation of information technology services by monitoring and optimizing performance.
  • Assist Chief Information Officer (CIO) with strategic planning and direction.
  • Ensure adherence to security standards.

The work assigned to positions in this series ranges from managing a small information technology unit to managing a large, complex unit.

Director of Strategy and Planning (Level 1)

This is a professional position that manages the information technology (IT) business with a small number of IT resources (typically 1-10 employees). The IT functions managed are less complex in nature than those managed by a Level 2 director. The incumbent at this level typically oversees the execution of IT plans and may contribute to IT planning on a larger scale. Effectively directs assigned area of responsibility and oversees projects ensuring alignment with organizational goals. Responsible for assisting the Chief Information Officer (CIO) with strategic planning and direction.  

Knowledge, skills & abilities

Knowledge of managerial methodologies and techniques. Knowledge of multiple IT disciplines. Knowledge of budget process. Knowledge of mentoring, coaching, and professional development of staff. Skill in decision making and overseeing teams.

Typical qualifications

Bachelor’s degree and 4-8 years of IT experience in multiple functions. (Substitutions may be allowed.)

Pay grade
IT8

Director of Strategy and Planning (Level 2)

This is a professional position that manages the information technology (IT) business with a moderate number of IT resources (typically 11-25 employees). The IT functions managed are complex in nature. The incumbent at this level typically oversees the execution of IT plans and may contribute to IT planning on a larger scale. Effectively directs assigned area of responsibility and oversees projects ensuring alignment with organizational goals. Responsible for assisting the Chief Information Officer (CIO) with strategic planning and direction.

Knowledge, skills & abilities

In addition to those identified in the previous level: Knowledge of assigned business area. Ability to lead projects. Ability to coach, mentor, and professionally develop staff. Ability to delegate tasks.

Typical qualifications

Bachelor’s degree and 7-10 years of IT experience in multiple functions. (Substitutions may be allowed.)

Pay grade
IT10

Director of Strategy and Planning (Level 3)

This is a professional position that manages the information technology (IT) business with a large number of IT resources (typically 26-50 employees) and/or multiple and complex IT functions. Or, has accountability for managing IT functions in the central IT office that have a statewide impact. Effectively directs assigned area of responsibility and oversee projects ensuring alignment with organizational goals. Positions at this level are impacted by the size and complexity of the IT function(s) managed and budget size. Interacts with business partners and external vendors. Responsible for assisting the Chief Information Officer (CIO) with strategic planning and direction.

Knowledge, skills & abilities

In addition to those identified in the previous levels: Skill in managerial techniques and project management. Ability to multi-task and prioritize assignments. Ability to lead. Ability to oversee staff in different disciplines.

Typical qualifications

Bachelor’s degree and 10-12 years of IT experience in multiple functions and IT leadership roles. (Substitutions may be allowed.)

Pay grade
IT11

Director of Strategy and Planning (Level 4)

This is a professional position that manages the information technology (IT) business with a very large number of IT resources (typically 50 plus employees) and/or multiple and highly complex IT functions. Or, has accountability for managing the most complex IT functions in the central IT office that have a statewide impact. Positions at this level are impacted by the size and complexity of the IT function(s) managed and budget size. Interacts with business partners and external vendors at the highest level. Coordinates project priorities and determines best utilization of resources to increase customer satisfaction. Responsible for assisting the Chief Information Officer (CIO) with strategic planning and direction.

Knowledge, skills & abilities

In addition to those identified in the previous levels: Skill in budget development forecasting IT needs. Skill in overseeing multiple disciplines. Ability to plan strategically and long-term.  

Typical qualifications

Bachelor’s degree and 10-12 years of IT experience in multiple functions and IT leadership roles. (Substitutions may be allowed.)

Pay grade
IT12