Quality Improvement


Jobs in this family work to establish quality standards in medical and behavioral facilities.

Typical functions

The functions within this job family will vary by level, but may include the following:

  • Monitor programs and services to ensure that desired changes are effected, objectives are achieved, and program changes are maintained.
  • Evaluate programs and services for compliance with accreditation and/or certification standards.
  • Develop and establish systems for collecting data.
  • Advise contracted service providers on accreditation, certification, and licensure matters. 

Quality Improvement Specialist

This is a professional position responsible for evaluating and assessing current practices to identify treatment alternatives and strategies for the delivery of programs and individualized services, reporting evaluation and assessment findings, and preparing corrective action recommendations to management for approval.

Knowledge, skills & abilities

Knowledge of accreditation and certification standards and their application to state or privately operated facilities.  Ability to formulate quality improvement plans to improve efficiency.

Typical qualifications

Master’s degree and 3 or more years of relevant experience. (Substitutions may be allowed.)

Pay grade

Quality Improvement Manager

This is a managerial position responsible for overseeing a quality improvement program or programs.  This position establishes facility quality procedures, standards, and specifications; assesses client needs and ensures they are met; and supervises quality improvement professionals.  Employee supervision includes hire recommendations, training, planning and assigning work, performance assessment, coaching, and progressive discipline.  

Knowledge, skills & abilities

In addition to those identified in the previous level:  Ability to develop, plan, and implement a quality improvement program; supervise and coordinate the work of staff; and design, evaluate, and monitor strategies for the delivery of programs and individualized services.

Typical qualifications

Master’s degree, 4 or more years of relevant experience, including 1 - 2 years of supervisory experience. (Substitutions may be allowed.) 

Pay grade