Client Support Manager

Job family
General summary

This is a managerial position accountable for overseeing multiple team supervisors who provide information technology (IT) client support services. Responsible for providing the oversight of IT support for a portfolio of software and hardware products. Provides input into the analysis and evaluation of new products, responsible for assigned projects, and ensures the quality and efficiency of the technical support provided. Responsible for assisting the Chief Information Officer (CIO) with strategic planning and direction.

Knowledge, skills & abilities

In addition to those identified in the previous levels: Ability to evaluate and provide recommendations of new hardware and software products. Ability to assess workload and activities and provide recommendations for continuous improvements. Ability to oversee multiple teams and projects.

Typical qualifications

: Bachelor’s degree and 5-8 years of experience in an information technology support environment. (Substitutions may be allowed.)

Pay grade