This is a managerial position planning, directing and managing multiple teams and shifts for a 24/7 Network Operations Center. Provides guidance and leadership to staff performing network operation functions. Monitors the performance of network operations making sure incidents and problems are addressed timely and efficiently. Ensures proper computer and network security procedures are in place and enforced. Interacts and maintains relations with stakeholders and vendors. Responsible for assisting the State Data Center or other designated manager with strategic planning and direction.
In addition to those identified in the previous levels: Skill in communicating with client and staff. Ability to collaborate with information technology staff, vendors, and management. Ability to develop/recommend standards, policies, and procedures. Ability to manage multiple teams and shifts.
Bachelor’s degree and 5-6 years of relevant experience. (Substitutions may be allowed.)