Supervisory positions at this level are accountable for overseeing the printing of secure items, monitoring and maintaining information technology systems, and providing after hours client support. Ensures responses are provided to all service requests, incidents/issues, and outages. Analyzes abends and take correction action. Typically, serves as a shift supervisor directing a small staff. Participates with the development and maintenance of operating procedures and processes. Provides training and mentoring of staff, responsible for performance evaluations, approves leave, and participates in disciplinary decisions and actions.
In addition to those identified in the previous level: Ability to handle multiple tasks, prioritize, meet critical deadlines, and schedule work. Ability to develop technical skills, mentor, and coach, staff. Ability to communicate with customers, staff, vendors, and management.
Bachelor’s degree and 2-6 years of relevant experience. (Substitutions may be allowed.)