Job family
General summary
Network operations roles at this level serve as an Assistant Supervisor. Responsible for monitoring information technology systems, triaging incidents/problems, and escalating issues as needed. Provides afterhours client support performing basic troubleshooting. Duties also include documenting incidents, and maintaining computer records and production reports. Assists in developing and maintaining operating procedures and processes, and training of staff.
Knowledge, skills & abilities
In addition to those identified in the previous level: Skill in problem solving. Ability to assist in developing technical skills, mentoring, and coaching of staff.
Typical qualifications
Associates Degree and 2-5 years of relevant experience. (Substitutions may be allowed.)
Pay grade
IT4