Benefit Program Supervisor

General summary

Positions at this level have supervisory responsibilities of vocational and/or professional employees within a benefit unit and are responsible for the operational results and service delivery of those individuals. Employees at this level may also participate in the work of individual contributors within a benefit area and are accountable for resolving disputes or conflicts which are outside of the decision-making authority or responsibility of individual contributors. Employee supervision includes hire recommendations, training, planning and assigning work, performance assessment, coaching, and progressive discipline. Supervision at this level also requires these employees to have the knowledge and skills to perform and review the work overseen.

Knowledge, skills & abilities

In addition to those identified in the previous levels: Knowledge of principles and techniques of supervision and public administration. Ability to plan, assign, supervise, and evaluate the work of staff, and train employees in work methods. Ability to assess case situations and apply interpretations to ensure conformity with established guidelines. Ability to analyze and evaluate operating programs, policies, and procedures.

Typical qualifications

Bachelor’s degree and 2-4 years of relevant experience. (Substitutions may be allowed.)

Pay grade