This is a second-level position accountable for providing customer service that requires knowledge of procedures and processes within a specific area or function. At this level, employees provide information, answers, and guidance using technical knowledge acquired through experience. Performance of work requires the employee to organize their work on a daily or weekly basis and exercise independence and judgment that is greater than lower level positions.
In addition to those identified in the previous level: Knowledge of the procedures and processes applicable to assigned area. Skill in explaining rules, regulations, and policies. Ability to organize work assignments.
2-4 years of relevant experience. (Substitutions may be allowed.)