Associate Customer Service Representative

Job family
General summary

This is a first-level position accountable for helping customers obtain a full range of services by providing information and applying a variety of laws, rules, policies, procedures, and program requirements. At this level, employees provide advice and answers, and review and validate forms for completeness and accuracy in order to provide services and products. While specific requests or needs may be non-routine requiring research to gather necessary information to provide appropriate services or answers, processes are typically transactional in nature and do not require in-depth problem-solving.

Knowledge, skills & abilities

Knowledge of general office procedures. Ability to provide customer service. Ability to learn the laws, rules, policies, procedures, and operations of area to which assigned. Ability to perform mathematical calculations.

Typical qualifications

0-1 year of experience. (Substitutions may be allowed.)

Pay grade